Your knowledge base is a fantastic resource to organize your processes for each department of your organization, or simply better sort where all the processes can be found. You can build categories following these steps:

1. On the bottom-left side of your screen search for the gear icon to access the “admin” settings.
2. On the left side of your screen, hover on “Knowledgebase” and select “Categories”.
3. In the “Add New Docs Category” section, add the name, slug and description of your new category.
4. Select the Knowledge Base where the category will be stored (this step is important, since if you don’t add it to any knowledge base, it won’t be visible to anyone).
5. Select or upload an icon.
6. Click the button “Add New Docs Category” to save your changes.