Issue: You’ve created a knowledgebase item in Ondash, but now it’s missing from your view or the expected location.
Potential Cause: A common reason for this issue is that the document hasn’t been assigned to a category. In Ondash, documents must be categorized to ensure they appear in the correct section for easy access and organization.
How to Fix Missing Documents by Assigning to a Category #
Step 1: Locate Your Document #
- Navigate to the backend or the knowledgebase section of Ondash where all items are listed.
- Use the search function to find your missing document by title or other identifying details.
Step 2: Edit the Document #
- Once you’ve located your document, click on the edit option.
Step 3: Assign to a Category #
- Within the document editing interface, look for the “Category” section. It’s on the side panel.
- Click on the category you’d like to assign the knowledgebase item to. If you haven’t created a category yet, you may need to do so by going to the category management section of Ondash.
Step 4: Select the Appropriate Category #
- Choose the category that best fits your document. If applicable, you can select multiple categories.
- After selecting the category, review any other details of your document that may need updating.
Step 5: Save Changes #
- Once you’ve assigned the document to a category, make sure to save your changes. Look for a “Publish” or “Update” button within the editing interface and click it.
Additional Tips #
- Creating New Categories: If the appropriate category does not exist, you may need to create a new one. Typically, you can do this by navigating to the category management section within Ondash and selecting an option like “Add New Category” or “Create Category.”
- Visibility Settings: Ensure that the document’s visibility settings are configured correctly. Some documents may be set to “Private” or “Draft,” making them invisible to other users.
- Refresh Your Browser: After making changes, refresh your browser to ensure that the latest updates are displayed.
Need Further Assistance? #
If you’ve followed the steps above and your document is still missing, or if you encounter any difficulties in assigning documents to categories, please reach out to our support team. Provide as much detail as possible about the issue, including the steps you’ve already taken, to help us assist you more effectively.
Remember, organizing documents into categories not only helps prevent them from going missing but also enhances the overall navigation and user experience within Ondash.